Account Manager – Retail

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Job Description

We are seeking an experienced Architectural Account Manager who brings a strong understanding of the architectural process and confidence working directly with clients across retail and commercial environments. This role focuses on account growth, ongoing relationship management, and ensuring that active work is delivered smoothly and professionally.

You will serve as a key point of contact between clients and internal teams, helping ensure projects stay on track as they move from early design through construction. This position requires a proactive communicator who can identify new opportunities within existing accounts while supporting day-to-day coordination needs.

Key Responsibilities

  • Build and maintain strong relationships with clients, consultants, designers, and specifiers

  • Develop and execute account strategies to increase market presence in retail or infrastructure sectors

  • Identify and track projects from early concept through completion, ensuring milestones are met

  • Support client understanding by presenting technical information and project updates

  • Collaborate closely with internal production and specifications teams to maintain seamless communication

  • Maintain accurate records and provide regular account status updates to firm Principals

  • Monitor industry and market conditions relevant to client needs

Qualifications

  • Bachelor’s degree in Architecture and registration in an Architectural Association

  • 7+ years of experience in project and account management

  • Solid working knowledge of the architectural process

  • Strong communication, presentation, and interpersonal skills

  • Proficiency with Microsoft Office and familiarity with Revit and AutoCAD

  • Ability to travel when required

  • Experience working with clients, AHJs, architects, engineers, contractors, and specifiers

  • Familiarity with construction project lifecycles and specification practices

  • Interest in design, architecture, or sustainable building practices

Compensation and Benefits

  • Compensation: $90,000 – $100,000

  • Health, dental, and vision coverage

  • 3 weeks paid vacation

  • Hybrid work flexibility (Fully in office for the first 3-6 months)

  • Professional development support

  • Travel and expense reimbursement

  • Collaborative and supportive team culture

Job Summary

wave-1-bottom
Toronto, ON Location
Full Time, Hybrid Job Type

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